Question 1

How does hot water extraction cleaning work?

Accepted Answer

Hot water extraction, also commonly known as steam cleaning, is a highly effective method used in professional carpet and upholstery cleaning. Here's how it works:
1. Pre-Inspection: Before the cleaning process begins, the technician will inspect the carpets or upholstery to identify any specific areas of concern, such as stains, spots, or heavily soiled areas.
2. Pre-Treatment: The cleaning process often starts with the application of a pre-treatment solution to the carpet or upholstery. This solution helps to break down and loosen dirt, stains, and oils, making them easier to extract during the cleaning process.
3. Hot Water and Cleaning Solution Application: The cleaning machine used in hot water extraction sprays a mixture of water and a cleaning solution onto the carpet or upholstery. 
4. Agitation: The technician may use a grooming brush or another agitation tool to work the cleaning solution into the fibers. This enhances the effectiveness of the cleaning process, especially in high-traffic areas.
5. Extraction: The cleaning machine's powerful vacuum then extracts the hot water, cleaning solution, and loosened dirt from the carpet or upholstery. The extraction process is crucial in removing not only surface dirt but also deep-seated allergens, bacteria, and residues.
6. Drying: After extraction, the carpet or upholstery needs time to dry. Proper ventilation and air circulation are essential to expedite the drying process.

Question 2

How can I prepare for the carpet and upholstery cleaning service?

Accepted Answer

To prepare for our service, please vacuum the area to be cleaned and remove any small items. It's also helpful to point out specific stains or areas of concern to our cleaning technicians. Please note we would require access to water ,electricity and parking near premises.

Question 3

How long does the cleaning process take?

Accepted Answer

The duration varies based on the size of the area, the extent of cleaning required, and the drying time. On average, it may take anywhere from 2 to 6 hours. We strive to minimize disruption and ensure a quick drying process. Most of the carpets are touch dry within 2-4 hours , natural fibers like wool might take longer.

Question 4

Do I need to move furniture before the cleaning service?

Accepted Answer

Before having your carpet cleaned, you should move any furniture to a separate room. This will allow the carpet cleaners to reach all areas of the room easily and will also help them complete their job quicker. We can work around the furniture and move small items if necessary.

Question 5

Do you guarantee stain removal?

Accepted Answer

We will do our best using our equipment and chemicals to help you get rid of the problem. No guarantee can be made for any stain removal as it depends on many factors such as age/carpet type/nature of the stain.

Question 6

Are your cleaning products safe for pets and children?

Accepted Answer

Yes, we use eco-friendly and non-toxic cleaning solutions that are safe for both pets and children. Our cleaning methods are designed to be effective yet gentle on your carpets and upholstery.

Question 7

How often should I have my carpets and upholstery cleaned?

Accepted Answer

The frequency of cleaning depends on factors such as foot traffic, pets, and lifestyle. Generally, it is recommended to clean carpets and upholstery at least once a year. High-traffic areas may require more frequent cleaning.

Question 8

Why should I hire a professional carpet and upholstery cleaning service?

Accepted Answer

Professional cleaning services use specialized equipment and solutions to effectively remove dirt, stains, and allergens that household cleaning may not address. This ensures a deeper and more thorough clean, extending the life of your carpets and upholstery.

Question 9

What payment methods do you accept?

Accepted Answer

We accept various payment methods, including bank transfer, card payment and cash. Our team will provide you with detailed information on payment options after cleaning.

Friendly Badger Cleaning